Driftline Shuttle Support

Help for drivers using the Driftline Driver app and for customers of Driftline Shuttle Company LLC.

Contact Us

Email: info@driftlineshuttle.com
Phone or text: 970-540-4441

On a drive and stuck? Call dispatch at 970-540-4441. That's the fastest way.

Driver App FAQ

How do I get an invite?

The Driver app is for Driftline Shuttle drivers only, and there's no public sign-up. Dispatch adds you with your name, phone, and email, and we send you a registration link. Open it on your phone, create a password, and you'll get your driver ID. The link works for 24 hours. If it expired, ask dispatch to send a new one.

How do I reset my password?

On the login screen, tap Forgot password? Enter your driver ID or phone number, and we'll text a 6-digit code to the phone dispatch has on file. The code works for 10 minutes.
Or ask dispatch to send you a reset link by text and email. That link works for 1 hour.
After a reset, you're signed out on every phone and Face ID is turned off. Log in with your new password, then turn Face ID back on.
Too many wrong passwords locks login for 5 minutes. Wait, use Forgot password, or call dispatch.

How does Face ID work?

After your first password login on a phone, the app offers to turn on Face ID. Then you can log in with a glance. Your face is checked by your iPhone and never leaves it; we only keep a key that confirms it's your phone. Your password still works too.

How do park photos work?

When the vehicle is parked at the take-out, open your current drive and take the park photo. Photos can only be taken on your current drive.
The app saves the location at that moment so the customer gets a map pin. It doesn't track you any other time. If you turned location off, the photo still works, just without a pin.
Hidden camera data is stripped from the photo before it uploads.
When you complete the drive, the customer gets a text with a link to the photo and the parked location.

What if I have no signal?

Keep working. Your drives are saved on your phone, so you can update a drive's status, take the park photo, and complete it with no signal. GPS works without a data signal. Everything sends automatically once you're back in coverage, and the app shows what's waiting to sync. Logging in for the first time on a phone does need signal.

How do I delete my driver account?

In the Driver app, open the Phone tab (your settings), scroll to the bottom and tap Delete my account. Type DELETE to confirm. This deletes your driver login (password, sign-in tokens and Face ID), removes your phone number and email from your driver account, logs you out on every phone and erases what the app saved on this phone. Records of drives you already completed stay in our business records. You can also email info@driftlineshuttle.com or call 970-540-4441 and we'll delete your account for you. We delete your information unless the law requires us to keep some of it for business or tax records.

Customer FAQ

Where's my car?

When your vehicle is parked, we text you a link with a photo and its location on Google Maps. The link keeps working, so you can reopen it later. Only share it with people you trust.

How do I change my info or password?

Log in on the website and go to Settings. Profile lets you update your name, phone, email, outfitter, and vehicle. Reset password emails you a link. Forgot your password before logging in? Use Forgot password.

Can I change or cancel a booking?

Call 970-540-4441. We handle changes, cancellations, refunds, and credits case by case.

How do I delete my account or my information?

Email info@driftlineshuttle.com or call 970-540-4441. You can also ask to see or correct the information we have about you.

Privacy

We never sell your information or use it for ads. Read the full Privacy Policy.