Driftline Shuttle Company LLC – Privacy Policy

Effective Date: October 19, 2026
Last Updated: October 19, 2026

Driftline Shuttle Company LLC
517 Copper Spur Rd.
Bond, CO 80423

Driftline Shuttle Company LLC ("Driftline Shuttle," "we," "us") moves floaters' vehicles from put-in to take-out on the Colorado and Roaring Fork rivers. This policy covers two things:

The Driftline Driver app, which our drivers use to see their drives, take a park photo, and close out each shuttle.
The Driftline Shuttle website (driftlineshuttle.com), where customers book shuttles and manage their account.

The short version: we collect what we need to run your shuttle and nothing more. We never sell your information, never use it for ads, never track you across other apps or websites, and never give it to data brokers.

Driftline Driver App: What We Collect

The Driver app is a work tool for Driftline Shuttle drivers. Dispatch invites each driver; there is no public sign-up.

Your name, phone number, and email. Dispatch enters these when inviting you. We use them to send your invite link, password reset codes and links, and to reach you about drives.
Your driver ID (like "D4"). We assign it when you register. You log in with it.
Your password, stored only as a hash. We never keep your actual password. It is scrambled with PBKDF2 (SHA-256, 100,000 rounds, a random salt for each password), so even we can't read it.
Face ID (passkey), only if you turn it on. Face ID is checked by your iPhone itself. Your face data never leaves your phone and we never receive it. We store only a public key that lets us confirm it's your phone signing in.
Park photos. When you finish a drive, you take a photo of the parked vehicle. These photos can show the vehicle's license plate and surroundings.
Precise location, only when you take a park photo. The app asks your phone for its location at the moment you open the camera for a park photo, and stops within about 15 seconds. If no live fix is available, it may use the GPS location saved inside the photo itself. The app does not track you while you drive, does not run location in the background, and does not collect location at any other time. You can say no to location in your iPhone settings; you can still take the photo, it just won't have a map pin.
Drive activity. When you open a drive, change its status (assigned, en route, moving, parked), edit key or notes, mark cash collected, and complete a drive, we record what changed and when, so dispatch can run the day.

Photo cleanup: before a photo leaves your phone, the app re-saves it as a fresh, smaller image. That strips out the hidden data cameras add (EXIF, including GPS and camera details). The location is kept only as a separate map pin attached to the drive.

On your phone: so the app works with no signal, it keeps your assigned drives, unsent changes, and photos waiting to upload in the app's storage on your phone until they sync. Logging out removes your sign-in from the phone.

Driftline Driver App: How We Use It

We use driver app information only to:

Run shuttle bookings: assign drives, show you your queue, and keep dispatch up to date.
Send the customer their park photo and the parked location (a Google Maps link), so they know where their vehicle is.
Keep your account secure (sign-in, password resets, Face ID).

That's it. No ads, no tracking, no selling, no data brokers.

Customer Details Drivers See

To move your vehicle, a driver sees only the drives assigned to them, including:

Your name.
Your vehicle (year, make, model, color) and license plate.
Where you left the keys, plus your booking notes.
Put-in, take-out, date, and times.
Booking type (Personal or your outfitter) and, if you're paying cash, where the cash is.

Drivers do not see your email, your card details, or your account password.

The Driftline Shuttle Website: What We Collect

Booking details: name, phone, email, outfitter (if any), vehicle (year, make, model, color, plate), key location, notes, put-in, take-out, date, and times.
Account details, if you make an account: the same contact and vehicle info, and a password stored only as a hash (same method as above).
Payment records: how you paid, the amount, and Square's payment reference. Card numbers go straight to Square. Driftline Shuttle never sees or stores your card number.
Messages you send us through the contact form, email, or text.
Your park photo and parked location once your vehicle is at the take-out.

We use this to book and run your shuttle, take payment, send confirmations and updates, send your park photo, and answer your questions.

Text Messages (SMS)

We text you about your booking, like confirmations, updates, and your park photo link.
We only send promotional texts if you've agreed to get them. Agreeing is never required to book.
Reply STOP to opt out, or HELP for help. You can also email info@driftlineshuttle.com.
Message and data rates may apply.
We do not share your mobile number or text consent with anyone for their own marketing.

Your Park Photo Link

When your vehicle is parked, we text you a short link to its photo and location. These links are built to stay working so you can reopen them later. Anyone who has the link can open it, so treat it like a key: share it only with people you trust. If you want a park photo taken down, contact us.

Who Helps Us Run Things

We use a few trusted services to handle data for us. They only get what they need to do their job:

Cloudflare hosts the website and the Driver app, and stores our data: bookings, accounts, and driver records in its database, and park photos in its file storage. After our move to Cloudflare, it also sends our emails.
Quo (formerly OpenPhone) sends and receives our text messages and handles our business phone line.
Square processes customer card payments and sends invoices to outfitter accounts. Driftline Shuttle never stores card numbers.
Google: our info@ email inbox and booking records spreadsheet (Google Workspace), the website's font (Google Fonts), and Google Maps when you tap a parked-location link.
Wix hosted our previous website and still holds older booking and account records. While we move, we check an older customer password against Wix one time, at first login.

If you pay with Venmo, that payment happens in Venmo's app under Venmo's own privacy policy.

No analytics or ad trackers. The Driver app and website don't use analytics tools, ad networks, or tracking cookies. The website uses one sign-in cookie to keep you logged in.

We may also share information if the law requires it, or to protect people or property in an emergency.

How Long We Keep It

We keep your information while your account is active and as long as we need it for business and tax records.
Park photo links are designed to stay viewable, so customers can reopen them.
We don't run automatic deletion schedules. When you ask us to delete your information, we do, unless the law requires us to keep it.

Your Choices and Rights

Drivers and customers can ask us at any time to:

See the information we have about you.
Fix anything that's wrong.
Delete your information and your account.

Just email info@driftlineshuttle.com or call or text 970-540-4441. We may need to confirm it's you first.

Customers can update their contact and vehicle info anytime in Settings → Profile on the website.
Drivers: in the Driver app, open the Phone tab (your settings) and tap Delete my account at the bottom. After you confirm, it deletes your driver login (password, sign-in tokens and Face ID), removes your phone number and email from your driver account, and erases what the app saved on your phone. Records of drives you already completed (date, route, park photo) stay in our business records. You can also email or call us and we'll delete your account for you.
You can turn off location or camera access for the Driver app anytime in your iPhone settings, and you can remove Face ID sign-in by deleting the passkey on your phone.

Keeping It Safe

Everything between your phone and us is encrypted (HTTPS).
Passwords, reset codes, and sign-in tokens are stored only as scrambled hashes, never as plain text.
Driver sign-ins expire on their own, and too many wrong passwords locks login for a few minutes.
Drivers only see the drives assigned to them. Only the owner and dispatch can see everything.
Photos are stripped of hidden camera data before upload.

No system is perfect, but we work to keep your information safe and will tell you if something goes wrong that affects you.

Children's Privacy

The Driver app is a business tool for our drivers, and the website is for booking shuttles. Neither is directed at children under 13, and we don't knowingly collect information from children under 13. If you think a child has given us information, contact us and we'll delete it.

Changes to This Policy

If we change this policy, we'll post the new version on this page and update the date at the top. If a change is big, we'll also let drivers and customers know directly.

Contact Us

Driftline Shuttle Company LLC
517 Copper Spur Rd., Bond, CO 80423
Email: info@driftlineshuttle.com
Phone or text: 970-540-4441

Need help with the app or a booking? See our Support page.